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Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time (平装)
 by Susan Scott


Category: Interpersonal communication, Interpersonal effectiveness, Work relationships
Market price: ¥ 158.00  MSL price: ¥ 128.00   [ Shop incentives ]
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MSL Pointer Review: An excellent resource on how to get to the heart of the matter through conversation.
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  • Amazon.com (MSL quote), USA   <2008-04-08 00:00>

    Susan Scott believes that interpersonal difficulties-at work and at home-are a direct result of our inability to communicate well. Fierce Conversations is based on principles from her international consulting practice, in which she teaches executives how to conduct such exchanges more dynamically and ultimately more effectively, thereby improving the relationships they enjoy with their various dialogue partners "one conversation at a time." Using identifiable anecdotes from her experience to inspire and inform, along with a series of practical exercises designed to impart the requisite skills, Scott walks readers through the individual steps she's developed to build better associations through more robust and honest discourses. Addressing all aspects of the process, from several methods for listening more attentively to specific ways she's fashioned to confront and resolve issues "that stand between you and success," Scott offers the type of concrete advice and confidence-building counsel that should help even the most reticent improve their communication skills dramatically. -Howard Rothman
  • Publishers Weekly (MSL quote), USA   <2008-04-08 00:00>

    An offshoot of Scott's international consulting firm, Fierce Conversations Inc., this book lasts as long as a Monday morning shuttle. Yet its thesis, that relationships both professional and personal hinge on how conversations go, and that the best conversations require determinedly gentle honesty and a willingness to listen, lingers long enough to make an impact. "It takes a certain fearlessness to make your private thoughts public. But if what you're thinking makes you squirm and wish to wriggle away, you are probably onto something," she says. On the book's Web site, a streaming-video talk feels fake and rehearsed. But Scott's written words contain substance and, as an author, she's levelheaded and funny. She quotes a wide variety of writers, from Ernest Hemingway to Maya Angelou to Antoine de Saint-Exupery, and clearly explains her key concepts, including "obey your instincts" and "let silence do the heavy lifting." Careerist marketing ploy it may be, but this cleanly written, if cliche-laden, book boasts enough psychological sensitivity to merit success. Those whose conversations with co-workers or family members aren't producing the results they want will find plenty of helpful tools and assignments in this succinct guide.
    Copyright 2002 Cahners Business Information, Inc.
  • Booklist (MSL quote), USA   <2008-04-08 00:00>

    Scott maintains a consulting firm, Fierce Conversations, which provides leadership programs on creating positive change through powerful communication. The conversations she refers to may be the very ones that you have been avoiding in your relationships at work or at home. They involve bringing those brutally honest and sometimes painful subjects to the surface with your coworkers, your spouse, and especially yourself. The case studies from her consulting practice are very instructive. Typically, personal conflicts may be so destructive as to sabotage the day-to-day operations of a company and affect performance, morale, and income. In her meetings with coworkers, Scott attacks the issues head-on, getting everyone to speak up about the things that he or she has been thinking but dares not say. The result is a clearing of the air, a breaking of tension. Sometimes people are "made available to industry," her euphemism for being fired. The results are usually powerful, and Scott's workbook exercises will allow readers to have effective, life-changing fierce conversations of their own. David Siegfried
  • Rolf Dobelli (MSL quote) , USA   <2008-04-08 00:00>

    This book offers numerous useful principles that will help anyone become a better conversationalist and a more responsive listener. Read carefully because gems of very valuable content are scattered through the entire book, a sentence here, a quotation there, buried in long, interesting digressions about the author's life, people she's known and clients she's worked with over time. A judicious editor could have made a very sharp and effective pocket book out of this material, which is about managing intense, strong discussions with skill. As it is, you'll have to do some digging, but you'll have a perfectly good time doing it, particularly if you are a fan of New Age mantras and can handle a little touchy-feely vocabulary. We assure you that the lessons you'll learn about conversations - including fierce ones - will stand you in good stead.
  • Jerry Edwards (MSL quote), USA   <2008-04-08 00:00>

    It is rare that I read a book cover to cover. I read lots of books; however, I find most books contain little or nothing new. Susan's book is different.

    In my line of work, I am only as successful as my ability to connect with others. Having an arsenal of powerful questions and a strong framework for presenting are key to my success. Susan's book contains the best tools I have found to connect deeply with others.
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