Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict (Paperback) by Sam Horn
Sam Horn covers a broad spectrum of verbal situations that can easily turn harmful if not handled well. A highly recommended read on conflict management.
Market price: ¥ 158.00
MSL price: ¥ 138.00
Publisher: St. Martin's Griffin
Pub. Time: March, 1997