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Achieving Excellence Through Customer Service (Paperback)
by John Tschohl , Vicky Stavig
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Market price: ¥ 170.00
MSL price: ¥ 138.00
Publisher: Bestsellers Publishing; Fifth edition
Pub. Time: April, 2008
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Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less (Paperback)
by John Tschohl
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Market price: ¥ 170.00
MSL price: ¥ 138.00
Publisher: Best Sellers Publishing; 1 edition
Pub. Time: September, 2005
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e-Service : Speed, Technology and Price Built Around Service (Hardcover)
by John Tschohl , Vicky Stavig
This book will fill your mind with multiple ideas on how to make e-Service a trademark of your company that drives sales.
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Market price: ¥ 270.00
MSL price: ¥ 218.00
Publisher: Best Sellers Publishing; First edition
Pub. Time: May, 2001
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The Brand Bubble: The Looming Crisis in Brand Value and How to Avoid It (Hardcover)
by John Gerzema, Edward Lebar
The perfect read with perfect timing, this book will powerfully force many people to rethink how to build a brand.
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Market price: ¥ 290.00
MSL price: ¥ 238.00
Publisher: Jossey-Bass
Pub. Time: October, 2008
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E-Mail Selling Techniques: That Really Work (Paperback)
by Stephan Schiffman
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Market price: ¥ 120.00
MSL price: ¥ 108.00
Publisher: Adams Media
Pub. Time: November, 2006
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Competitive Intelligence: How to Gather, Analyze, and Use Information to Move Your Business to the Top (Paperback)
by Larry Kahaner
The age of information is over; the age of intelligence has begun. Does your company understand the difference? Read this book for the answer.
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Market price: ¥ 230.00
MSL price: ¥ 198.00
Publisher: Touchstone
Pub. Time: February, 1998
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The Secret Language of Competitive Intelligence: How to See Through and Stay Ahead of Business Disruptions, Distortions, Rumors, and Smoke Screens (Paperback)
by Leonard Fuld
An important and fascinating book that should be required reading for all executives.
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Market price: ¥ 250.00
MSL price: ¥ 218.00
Publisher: Crown Business
Pub. Time: May, 2006
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Strategic and Competitive Analysis: Methods and Techniques for Analyzing Business Competition (Paperback)
by Craig S. Fleisher, Babette Bensoussan
An extremely good reference guide to Strategic and Competitive Analysis.
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Market price: ¥ 950.00
MSL price: ¥ 848.00
Publisher: Prentice Hall; US Ed edition
Pub. Time: April, 2002
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The Contrarian Effect: Why It Pays (Big) to Take Typical Sales Advice and Do the Opposite (Hardcover)
by Michael Port , Elizabeth Marshall
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Market price: ¥ 220.00
MSL price: ¥ 178.00
Publisher: Wiley
Pub. Time: September, 2008
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B2B Brand Management (Hardcover)
by Philip Kotler , Waldemar Pfoertsch , I. Michi
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Market price: ¥ 510.00
MSL price: ¥ 408.00
Publisher: Springer; 1 edition
Pub. Time: September, 2006
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