Customers who bought this product also bought:

	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know (Hardcover) (Hardcover) by Jeffrey Gitomer Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.
	Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer (Paperback) by Carl Sewell , Paul B. Brown A readable, concise and practical book provides simple, yet profound business principles that will empower your business success.

John Tschohl is founder and president of Service Quality Institute, the global leader in customer service. John has authored five books on customer service and over fifty customer service training programs and is a sought-after speaker on service strategy, service recovery, e-service and customer care. Tschohl is called the "guru of customer service" by Time and Entrepreneur magazines.

From publisher


Loyal for Life- is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company - no matter how excellent their products or employees - occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations from the rest of the pack." (Loyal for Life, J. Tschohl) Loyal for Life will stretch the reader’s concept of service recovery, empowerment, and customer service to a whole new level.