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Crucial Confrontations (平装)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler
| Category:
Personal, team, and organizational success, Management |
| Market price: ¥ 178.00
MSL price:
¥ 168.00
[ Shop incentives ]
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
This is a field guide for generating positive outcomes from confrontation in all aspects of life. An excellent "what, when and how" guide. |
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AllReviews |
1 Total 1 pages 6 items |
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Wilson (MSL quote), USA
<2007-06-20 00:00>
This book has helped me to enter the sometimes scary world of teenage children. It gave me skills to keep "in dialogue" with my children even when confronting them on "bad behavior, broken promises, or failed expectations." Since first reading this book, I have practiced these skills and am getting better with my practice. I love the concept of keeping the conversation "safe". Its amazing that I can confront my children on issues that before they would blow up, but now we are able to agree and see things the same way. I love to end with the question - Do you see it the same way, or have I missed something? This helps them to know that I really have their best interests at heart. This book is a must-read for parents, teachers, employers, and employees. It has helped me to better my relationships in all aspects of my life. |
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Michael (MSL quote), USA
<2007-06-20 00:00>
I saved my job by reading this book. One of my co-workers and I were having a difficult time getting along. I loved my job, but this friction between the two of us was really starting to bug me and although the job market is tight right now, I had decided to float my resume around and see what was out there.
But, I went to the bookstore and saw CRUCIAL CONFRONTATIONS. It had so much great advice on how to deal with confrontation in a positive way. By using the books advice, I was able to "confront" my co-worker and I realized we really were not that far apart in opinions...we just expressed them differently. It would be a stretch to say that we will be best friends, but I do think we have reached a common ground and I no longer feel the need to leave my job.
Go buy this book if you are have difficulty in your job. marriage or family... It is worth every penny. |
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Kucifer (MSL quote), USA
<2007-06-20 00:00>
The ideas presented in this book seem to be excellent ways to have critical conversations, but I found two things lacking. First, reading about conversations and making them happen are two different things. Although it's no fault of the book, I think it will be difficult to put these easily into play without practice.
Second, there are no examples I noticed where the outcome WAS as bad as it could be. For example, one conversation centered on a man who suspects his wife of an affair. He confronts her only to find that she has a valid excuse for her actions, and is not in fact unfaithful. What if she had said "yes, I'm having an affair"? There's no follow up when the answer IS what you've hoped it won't be. Those seem like they could be the most critical conversations of all. |
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Robert (MSL quote), USA
<2007-06-20 00:00>
I work as a first line production manager at a Fortune 500 company. This book has helped me in developing my skills in confronting people on performance issues. Even though the book may make it seem easier than we all know it is, it lays out very clear fundamental steps on what to do. I think the outline is the fundamental part we all miss when we seem to fail at crucial confrontations. This book is not the bible, but if you are having issues with employees or family members not holding true to committments this book will teach you simple to follow guidelines, so that the next time is more successful. |
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John (MSL quote), USA
<2007-06-20 00:00>
Crucial Confrontations is the perfect companion book to its predecessor Crucial Conversations. Both are indispensable tools in creating a culture of performance. With its universally applicable principles and practical skills for resolving broken promises, violated expectations and bad behavior, it provides the diagnostic keys to unbundling seemingly complex issues that hold individuals, teams and organizations at a distance from their preferred futures. Beyond the welcome relief that comes from just cracking the code on a performance or relationship issue - these tools actually have the power to "knock people into gear" by making visible some of the long-term (seemingly invisible) costs associated with more typical coping or carping strategies. Without exaggeration, the skills that are suggested during a Crucial Confrontation entitled: Make it Motivating and Make it Easy can literally "change the chemistry" of the interaction to make closing the gap between what's expected and what's delivered a reality. |
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Rolf (MSL quote), USA
<2007-06-20 00:00>
Although confrontation is difficult for many people, it is often necessary. Failure to confront someone over bad behavior may be misinterpreted as approval. Confrontations can help bring people back to a better, more productive course. However, confrontations also can go off track and become shouting matches (or worse). Authors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler outline a method for approaching confrontations when the stakes are particularly high; those are the crucial confrontations. Boiled down to its essentials, the methodology consists of focusing on facts, remaining calm, listening to the other person with respect and working to motivate the other person and to enable a change in behavior. The book is light, anecdotal and easy to read. Yet, we find that it offers so much sound advice that any manager, parent or spouse could find something useful. |
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1 Total 1 pages 6 items |
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