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Crucial Confrontations (Paperback)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler
| Category:
Personal, team, and organizational success, Management |
| Market price: ¥ 178.00
MSL price:
¥ 168.00
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
This is a field guide for generating positive outcomes from confrontation in all aspects of life. An excellent "what, when and how" guide. |
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Author: Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler
Publisher: McGraw-Hill
Pub. in: August, 2004
ISBN: 0071446524
Pages: 284
Measurements: 9 x 6 x 0.8 inches
Origin of product: USA
Order code: BA00860
Other information: 1 edition
ISBN-13: 978-0071446525
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- Awards & Credential -
The authors of this book are four New York Times Bestseller authors for their book Crucial Conversations. |
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- MSL Picks -
The Chinese word for "crisis" has two meanings: peril and opportunity. As those who have been or are now involved in process simplification initiatives already know, every problem encountered offers a valuable learning opportunity. The same is also true when encountering "broken promises, violated expectations, and bad behavior" either within or beyond the workplace. In Crucial Confrontations these 4 author/practitioners continue on the Crucial Conversation path. They begin with definitions of terms, move to concrete examples and provide useful tools for improving dialogue in tough situations, in all aspects of life and work. The authors of this volume address questions such as these:
What's a "crucial confrontation"?
What to do before one occurs?
How to know when and when not to initiate one?
How to "get your head right before opening your mouth"?
How to begin a crucial confrontation?
How to involve and engage others to take appropriate action?
How to make keeping commitments (almost) painless?
What to do when others "get sidetracked, scream, or sulk"?
What to do after a crucial confrontation?
How to gain commitment and move to action?
How to solve "big, sticky, complicated problems"?
How to deal with the truly tough?
The authors also provide four appendices: A self-assessment for measuring confrontation skills, "The Six-Source Model," "When Things Go Right," and discussion questions for reading groups. Although any one of the appendices is worth far more than the cost of this book, their greatest value will be derived when the information and counsel are correlated with the material which the authors share in the nine chapters.
There are no absolutes for how we hold crucial confrontations and these 4 authors provide a template from which to work so that anyone can be successful. Authentic, Credible and great to know you are not alone in this navigation toward improved communications.
- From quoting Robin and Robert Morris
Target readers:
General readers
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Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.
Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.
Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.
Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.
Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.
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From the publisher
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.
New research demonstrates that these disappointments aren't just irritating -they're costly - sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:
- Permanently resolve failed promises and missed deadlines
- Transform broken rules and bad behaviors into productive accountability
- Strengthen relationships while solving problems
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| View all 6 comments |
Wilson (MSL quote), USA
<2007-06-20 00:00>
This book has helped me to enter the sometimes scary world of teenage children. It gave me skills to keep "in dialogue" with my children even when confronting them on "bad behavior, broken promises, or failed expectations." Since first reading this book, I have practiced these skills and am getting better with my practice. I love the concept of keeping the conversation "safe". Its amazing that I can confront my children on issues that before they would blow up, but now we are able to agree and see things the same way. I love to end with the question - Do you see it the same way, or have I missed something? This helps them to know that I really have their best interests at heart. This book is a must-read for parents, teachers, employers, and employees. It has helped me to better my relationships in all aspects of my life. |
Michael (MSL quote), USA
<2007-06-20 00:00>
I saved my job by reading this book. One of my co-workers and I were having a difficult time getting along. I loved my job, but this friction between the two of us was really starting to bug me and although the job market is tight right now, I had decided to float my resume around and see what was out there.
But, I went to the bookstore and saw CRUCIAL CONFRONTATIONS. It had so much great advice on how to deal with confrontation in a positive way. By using the books advice, I was able to "confront" my co-worker and I realized we really were not that far apart in opinions...we just expressed them differently. It would be a stretch to say that we will be best friends, but I do think we have reached a common ground and I no longer feel the need to leave my job.
Go buy this book if you are have difficulty in your job. marriage or family... It is worth every penny. |
Kucifer (MSL quote), USA
<2007-06-20 00:00>
The ideas presented in this book seem to be excellent ways to have critical conversations, but I found two things lacking. First, reading about conversations and making them happen are two different things. Although it's no fault of the book, I think it will be difficult to put these easily into play without practice.
Second, there are no examples I noticed where the outcome WAS as bad as it could be. For example, one conversation centered on a man who suspects his wife of an affair. He confronts her only to find that she has a valid excuse for her actions, and is not in fact unfaithful. What if she had said "yes, I'm having an affair"? There's no follow up when the answer IS what you've hoped it won't be. Those seem like they could be the most critical conversations of all. |
Robert (MSL quote), USA
<2007-06-20 00:00>
I work as a first line production manager at a Fortune 500 company. This book has helped me in developing my skills in confronting people on performance issues. Even though the book may make it seem easier than we all know it is, it lays out very clear fundamental steps on what to do. I think the outline is the fundamental part we all miss when we seem to fail at crucial confrontations. This book is not the bible, but if you are having issues with employees or family members not holding true to committments this book will teach you simple to follow guidelines, so that the next time is more successful. |
View all 6 comments |
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