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Crucial Conversations: Tools for Talking When Stakes are High (平装)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)
| Category:
Communication, Conflict handling, Personal improvement, Self help |
| Market price: ¥ 178.00
MSL price:
¥ 168.00
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
This is a great book on communicating and conflict resolution, providing down-to-earth advice on how to handle any type of conversation. |
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AllReviews |
1 Total 1 pages 10 items |
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Noel (MSL quote), USA
<2007-07-03 00:00>
As the program manager of a cross-functional product development team, I daily arbitrate or engage in emotionally charged crucial conversations. The principles in this book enable me to identify these crucial situations, diffuse tension, draw out meaning from each of the parties, and ultimately reach the best action plan possible. Most importantly, since I started using the principles in this book, mutual respect and unity on my team has increased dramatically - positional debate and argument is almost non-existent. Reading this book also helped me change my perspective of crucial conversations. Instead of fearing and avoiding them, I now recognize them as incredible opportunities for me to lead.
My recurring thought as I read this book was that these are "fundamental truths". The authors use accessible writing with minimal jargon and no word invention. Additionally, they reinforce their theories with an abundance of applicable technique. These are not trendy gimmicks that manipulate people into agreeing with you. Rather, the authors teach fundamentally sound communication skills that enable the reader to fully understand others and then to explain their own perspective in a respectful, non-confrontational way. The principles taught in this book are universally applicable. Not only have I used them in business, but they also help me strengthen my communication with family. Likewise, I know I will use these skills in the team oriented Stanford MBA program that I will begin this fall. |
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John (MSL quote), USA
<2007-07-03 00:00>
Crucial Conversations offers a well organized approach to examining those very select conversations that we all have where the stakes are high, there's a difference of opinion and there is an emotional investment. How these conversations are handled truly separates the good from the best. A friend of mine, who read this material revealed to me that they wished that they had understood (in the early years of marriage) that "it is possible to be both honest and kind". My friend believed that this would have potentially saved the relationship with their spouse.
These are the conversation in which we find ourselves responding in the grip of our style under stress, inevitably behaving in ways that lead us farther and farther away from our deepest-held objectives. The power of recalling what we really want in a crucial conversation that has moved toward silence (withdrawing, attacking, avoiding) or violence (labeling, contolling, attacking)offers transforming potential for sharing tough content honestly and respectfully.
The format of this book offers the reader a nicely structured set of 7 principles, associated skills and easy to use key questions and anecdotal examples for practical application. All together Crucial Conversations has all the makings of a communication bible for those interested in expanding their influence, leveraging the wisdom of a group and enriching their relationships. |
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Matt (MSL quote), USA
<2007-07-03 00:00>
Of the three books with similar titles: Difficult Conversations, Fierce Conversations, and Crucial Conversations, I find this the best by a longshot.
Fierce Conversations is a great read and a real pick-me-up, but it was more of an oh-yeah-i-should-do-that "reminder" than it was a wellspring of new insights. I'm sure the author would be an outstanding 1:1 coach, but the book didn't leave me with as much of a useful/memorable framework as did Crucial Conversations.
Difficult Conversations, by comparison, is heavy on frameworks, research, theory - but it ends up reading like a dissertation. Though I'm an avid reader, I found it difficult to get through. I found the other Harvard Negotiation Project volumes much more accessible - e.g., Getting To Yes, Getting Past No, etc.
Crucial Conversations is for me the happy medium between the two. It has the right balance of analysis, frameworks, and coaching. It's very accessible yet deep where it needs to be. It also carries a Coveyesque tone that any Seven Habits fan will find refreshing.
Certainly you can't go wrong reading all three of these books. But if I had to choose one, I'd go with Crucial Conversations. |
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Larry (MSL quote), USA
<2007-07-03 00:00>
Communication problems are everywhere ... and so are potential solutions! I've seen a lot of books and training programs that purport to teach people to be more effective communicators. Most teach tried-and-true, but old-and-generic, understandings and skills that help people become somewhat more effective. They do not, however, teach people to be really effective in those few important communication challenges that really matter. That is the contribution of Crucial Conversations. In my consulting practice, I've noticed repeatedly that many managers and executives don't take on the tough issues or don't handle them well or, even worse, handle them in a way that creates positive harm in their relationship with others. When I talk to them about their situations, I find that they know they can be better communicators on tough issues; they just don't know how! That's where Crucial Conversations adds real value. In my experience, the conceptual model and skill set captured in this book are, at the same time, both powerful and actionable! And, you will like the way this book is written...a series of good examples (from work and non-work settings) to exemplify each point and help readers relate to the principles and skills. I find myself regularly sending this book to people who are "stuck" and who need a new way to think about how they can take a more active, and more powerful, role in producing the results they want. |
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A reader (MSL quote), USA
<2007-07-03 00:00>
The last thing the world needs is another book on communication, yet "Crucial Conversations" cuts through the maze of pscho babble and provides practical insights in a creative format. The case studies alone were worth the time.
Well worth the read for those who lead change, work with or in teams, or see authentic communication as an important competency worth developing. |
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Joanne (MSL quote), USA
<2007-07-03 00:00>
Too many of us never say what is really on our mind, that is until we let the pressure build and it escapes in a way we regret. This book will change your life. It provides the tools you need to commit to meaningful dialogue with those who matter most: family, co-workers and friends. You can have candor and respect at the same time.
The book is a delightful read, adding humor along the way. It is powerful in the examples taken from real life. It is meant to be read time and again. You will want to practice and perfect these skills, using the time-tested principles until they become a part of you. |
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Stephens (MSL quote), USA
<2007-07-03 00:00>
I have read Crucial Conversations cover to cover 4 times now. The results in my business and my marriage have been amazing. The book is well written and easy to understand. It teaches step by step skills to help you master the content. Before reading this book, I thought influential people possessed a natural ability to effectively handle conflict. After reading the book, I now realize that there are specific skill sets that anyone can learn (and master) to effectively deal with these "High Stake," "Strong Emotions," and "Opposing Opinion" conversations.
My confidence and productivity has increased in every area of my life (My business has increased by 30%-50% since I read the book the first time) and I am now effectively handling conversations with my wife that once caused constant upset.
I would recommend this book for anyone 1) wanting increased results and 2) willing to have a profound breakthrough in how they communicate. It has made a profound difference for me. |
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Judith (MSL quote), USA
<2007-07-03 00:00>
Most books deliver well on the "what." Crucial Conversations delivers on the "how." Those "how to skills" are helping my direct reports and me change the culture of our division. More importantly, it is helping me to generate useful techniques that I can use at work, at home, and during my volunteer work with community service organizations. It has assisted me in identifying what I really want as I dialog with others and lays out the necessary steps to achieve my outcome(s) while maintaining good and positive human relationships.
This book is a "must read" for organizational personnel and individuals who have become casual communicators in high stakes conversations, thus missing out on valuable and collaborative resolutions to problems, assisting in negatively labeling others, and settling on mediocre business and personal relationships. |
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A reader (MSL quote), USA
<2007-07-03 00:00>
Since most of my career has included public speaking I am rarely intimidated by confrontation. I have been the employee negotiating for my salary and a boss dealing with overworked, stressed employees. Even with years of experience, this book helped me to be more aware of how my own speech patterns may affect the people I deal with - on both sides of the fence.
After reading Crucial Conversations, I more easily recognize words that usually invoke an emotional response and avoid them.
This book makes a wonderful gift for employees, friends and family - all careers from CFO to Coffee Barista to Secretary. I highly recommend this book for seasoned professionals and college students. |
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Karen (MSL quote), USA
<2007-07-03 00:00>
This book should be required reading for almost everyone! It describes how to initiate and carry through difficult conversations which effect everyone's lives. It teaches the reader how to examine his own motives and desires before attempting to share his ideas with someone else. It shows how to clarify issues and then present them openly and honestly without offending the other person in the conversation. Too often we resort to silence or violence when dealing with crucial conversations and the authors point out the futility of either position. This book is now being used in many businesses and is required reading for employees. Whether dealing with business or personal issues, this book is a superb resource. |
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1 Total 1 pages 10 items |
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