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Crucial Conversations: Tools for Talking When Stakes are High (Paperback)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)
| Category:
Communication, Conflict handling, Personal improvement, Self help |
| Market price: ¥ 178.00
MSL price:
¥ 168.00
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Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
This is a great book on communicating and conflict resolution, providing down-to-earth advice on how to handle any type of conversation. |
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Author: Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)
Publisher: McGraw-Hill
Pub. in: June, 2002
ISBN: 0071401946
Pages: 256
Measurements: 8.8 x 5.9 x 0.7 inches
Origin of product: USA
Order code: BA01007
Other information: ISBN-13: 978-0071401944
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- Awards & Credential -
The New York Times Bestseller |
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- MSL Picks -
In this book, Kerry Patterson and his co-writers, describe techniques for effective negotiation and conflict resolution in the context of important, potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false either-or choices and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. It is recommended in particular to those are new to negotiations and conflict resolution, though it teaches solid skills that any manager - or any marriage partner, for that matter - could benefit from mastering.
( From quoting Rolf Dobelli, Switzerland)
Target readers:
General readers.
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- Better with -
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It's Only Too Late If You Don't Start Now: How to Create Your Second Life at Any Age (Paperback)
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Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.
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From the publisher
The New York Times Bestseller!
Learn how to keep your cool and get the results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:
- Prepare for high-impact situations with a six-minute mastery technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you want
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
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| View all 10 comments |
Noel (MSL quote), USA
<2007-07-03 00:00>
As the program manager of a cross-functional product development team, I daily arbitrate or engage in emotionally charged crucial conversations. The principles in this book enable me to identify these crucial situations, diffuse tension, draw out meaning from each of the parties, and ultimately reach the best action plan possible. Most importantly, since I started using the principles in this book, mutual respect and unity on my team has increased dramatically - positional debate and argument is almost non-existent. Reading this book also helped me change my perspective of crucial conversations. Instead of fearing and avoiding them, I now recognize them as incredible opportunities for me to lead.
My recurring thought as I read this book was that these are "fundamental truths". The authors use accessible writing with minimal jargon and no word invention. Additionally, they reinforce their theories with an abundance of applicable technique. These are not trendy gimmicks that manipulate people into agreeing with you. Rather, the authors teach fundamentally sound communication skills that enable the reader to fully understand others and then to explain their own perspective in a respectful, non-confrontational way. The principles taught in this book are universally applicable. Not only have I used them in business, but they also help me strengthen my communication with family. Likewise, I know I will use these skills in the team oriented Stanford MBA program that I will begin this fall. |
John (MSL quote), USA
<2007-07-03 00:00>
Crucial Conversations offers a well organized approach to examining those very select conversations that we all have where the stakes are high, there's a difference of opinion and there is an emotional investment. How these conversations are handled truly separates the good from the best. A friend of mine, who read this material revealed to me that they wished that they had understood (in the early years of marriage) that "it is possible to be both honest and kind". My friend believed that this would have potentially saved the relationship with their spouse.
These are the conversation in which we find ourselves responding in the grip of our style under stress, inevitably behaving in ways that lead us farther and farther away from our deepest-held objectives. The power of recalling what we really want in a crucial conversation that has moved toward silence (withdrawing, attacking, avoiding) or violence (labeling, contolling, attacking)offers transforming potential for sharing tough content honestly and respectfully.
The format of this book offers the reader a nicely structured set of 7 principles, associated skills and easy to use key questions and anecdotal examples for practical application. All together Crucial Conversations has all the makings of a communication bible for those interested in expanding their influence, leveraging the wisdom of a group and enriching their relationships. |
Matt (MSL quote), USA
<2007-07-03 00:00>
Of the three books with similar titles: Difficult Conversations, Fierce Conversations, and Crucial Conversations, I find this the best by a longshot.
Fierce Conversations is a great read and a real pick-me-up, but it was more of an oh-yeah-i-should-do-that "reminder" than it was a wellspring of new insights. I'm sure the author would be an outstanding 1:1 coach, but the book didn't leave me with as much of a useful/memorable framework as did Crucial Conversations.
Difficult Conversations, by comparison, is heavy on frameworks, research, theory - but it ends up reading like a dissertation. Though I'm an avid reader, I found it difficult to get through. I found the other Harvard Negotiation Project volumes much more accessible - e.g., Getting To Yes, Getting Past No, etc.
Crucial Conversations is for me the happy medium between the two. It has the right balance of analysis, frameworks, and coaching. It's very accessible yet deep where it needs to be. It also carries a Coveyesque tone that any Seven Habits fan will find refreshing.
Certainly you can't go wrong reading all three of these books. But if I had to choose one, I'd go with Crucial Conversations. |
Larry (MSL quote), USA
<2007-07-03 00:00>
Communication problems are everywhere ... and so are potential solutions! I've seen a lot of books and training programs that purport to teach people to be more effective communicators. Most teach tried-and-true, but old-and-generic, understandings and skills that help people become somewhat more effective. They do not, however, teach people to be really effective in those few important communication challenges that really matter. That is the contribution of Crucial Conversations. In my consulting practice, I've noticed repeatedly that many managers and executives don't take on the tough issues or don't handle them well or, even worse, handle them in a way that creates positive harm in their relationship with others. When I talk to them about their situations, I find that they know they can be better communicators on tough issues; they just don't know how! That's where Crucial Conversations adds real value. In my experience, the conceptual model and skill set captured in this book are, at the same time, both powerful and actionable! And, you will like the way this book is written...a series of good examples (from work and non-work settings) to exemplify each point and help readers relate to the principles and skills. I find myself regularly sending this book to people who are "stuck" and who need a new way to think about how they can take a more active, and more powerful, role in producing the results they want. |
View all 10 comments |
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