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Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction (Paperback)
by William Byham
Category:
Personal and professional success, Motivation, Personal effectiveness |
Market price: ¥ 158.00
MSL price:
¥ 138.00
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Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
Good for Gifts
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MSL Pointer Review:
Packing a lot of meaning into a simple fairy tale, this book is an excellent book to help you build a dynamic organization.
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Author: William Byham
Publisher: Ballantine Books; Revised edition
Pub. in: November, 1997
ISBN: 0449002829
Pages: 224
Measurements: 7.9 x 4.8 x 0.6 inches
Origin of product: USA
Order code: BA01212
Other information: ISBN-13: 978-0449002827
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- MSL Picks -
Many people focus on whether the message is received as they attempt to improve communications so their company can be more successful. ZAPP! also focuses on WHAT message is received. As the book shows, a message can be dispiriting or empowering. I liked the fact that the book spent as much time on explaining about bad communications as it did on good ones. That is a great way to help people improve.
The only thing I did not like about the book was that the end led into a sales pitch for consulting rather than tips for how to pursue this on your own. It seemed out of keeping in a book about empowerment. Skip the last 2 pages, and you will be left with a better taste in your mouth. In the ZAPP! fable, you will also encounter the Tradition, Bureaucracy, Misconception, Disbelief, Procrastination, and Ugly Duckling stalls -- the primary bad thinking habits that stall progress in organizations. You will have to look more closely to find these.
The ZAPP theme of empowerment will work even better if combined with a work process to help each person become more effective. The one I suggest involves (1) learn the value of measurements (nothing improves unless you measure it) (2) measure everything you can about your most important organizational processes (3) identify the current best practices outside your industry and in, and extrapolate where these levels of performance will be in 5 years (4)combine best practices together that no one has ever used in the same organization before to exceed the future best practice (5) think about where people do something similar now almost perfectly, and conceive the ideal practice (6) using the analogy of the current perfection, apply those principles to your process to vastly exceed the future best practice (7) put the right people, support, and incentives in place to implement really well and (8) most importantly, keep repeating steps 1-7 because you will get a lot better every time you do. Begin to spread this process through your organization by teaching one person each month, and having them teach one person each month as well after they finish learning the first time. Within 18 months, everyone in your organization will be 20 times more effective and much happier.
Buy, read, think about, apply, and share this book and the lessons above with your colleagues. Enjoy!
(From quoting a reader, USA)
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William C. Byham, Bill Ph.D., Co-Founder and serves as Chairman and the Chief Executive Officer of Development Dimensions International, Inc. Dr. Byham can provide new ideas, quotes, commentaries, and an expert opinion on succession management, empowerment, multirater (360? feedback, assessment centers, selection, training, workforce motivation, and other trends in human resources. Prior to the founding of DDI in 1970, Dr. Byham served as Manager of Selection, Appraisal ... and General Management Development for J.C. Penney. At both J.C. Penney and DDI, Dr. Byham pioneered important human resource technologies and systems that have had a significant impact on organizations throughout the world. These technologies include: the assessment center method, behavior-based interviewing, behavioral job analysis methodology, results-based employee and management training and development, empowerment, and Acceleration PoolsSM as a method of succession management.
These technologies have been described in 21 books and more than 200 monographs and articles. Dr. Byham works with DDI's executive Operating Committee to establish the vision, values, and strategic direction of it. He supervises major DDI product development and consulting projects. Dr. Byham can provide new ideas, quotes, commentaries, and an expert opinion on succession management (identifying and development high potential individuals), empowerment, multirater (360? feedback, assessment centers, selection, training, workforce motivation, and other trends in human resources. Dr. Byham's professional accomplishments include: Co-founding, with Dr. Douglas Bray, of Development Dimensions International, Inc. in 1970. Championing the application of the assessment center method worldwide. He wrote the first popular article on the assessment center method, which appeared in the Harvard Business Review in 1970. He has been the thought leader of the methodology ever since. He has coauthored two books and has written more than 60 articles, book chapters, and monographs on the subject. He published the first catalog of the assessment center exercises in 1970, and founded the International Congress on Assessment Center Methods in 1973.
Each year DDI assesses more than 5,000 people for organizations. Developing the fist behavior-based interviewing system, Targeted Selection? in 1970. The Targeted Selection?interviewing system, which Dr. Byham has constantly updated and improved, is used by more than 3,000 organizations, including many of the world's largest organizations. It is available in ten languages. He has championed behavior-based interviewing in books such as the Selection Solution: Solving the Mystery of Matching People to Jobs and Landing the Job You Want: How to Have the Best Job Interview of Your Life, and in more than 40 monographs and articles. Writing the first book on the implications on Equal Employment Opportunity law and other legal constraints on personnel testing and selection called The Law and Personnel Testing (co-authored with Morton Spitzer). He has served as an expert witness in several federal court cases involving EEO issues.
Co-authoring of Zapp!?The Lightning of Empowerment, a seminal book about empowerment. It has been a business best seller since its publication in 1988 and has sold more than 4.5 million copies. Zapp! was named the number one business book of the 1990-2000 decade by other Chief Executive Officer readers. Dr. Byham has also adapted this book for educators, health care professionals, and service providers. Helping to make teams and teamwork successful in organizations throughout the world, including co-authoring three books on teams (Empowered Teams: Creating Self-Directed Work Groups that Improve Quality, Productivity, and Participation; Leadership Trapeze: Strategies for Leadership in Team-Based Organizations; and Inside Teams: How 20 World Class Organizations are Winning Through Teamwork). He also helped to develop numerous DDI programs to provide skills to organizations, employees, and leaders as they move toward teams. Dr. Byham has received numerous awards including: 2003 Distinguished Alumni Award from Ohio University, College of Arts and Sciences ,2002 The Excellence 100 Top 50 Award, given to the top 50 trainers, consultants, authors, and speakers by Executive Excellence Magazine , 2002 Instructional Systems Association (ISA) Thought Leadership Award. The award recognizes an individual who advocacy, commitment, or action in support of work-related learning and performance has influenced audiences and organizations , 2001 Golden Achievement Award, Junior Achievement of Southwest Pennsylvania , 2000 Small Business News Pittsburgh Pacesetter, Leaders for the New Millennium and 2000 Liberal Arts Alumni of the Year, Purdue University.
Dr. Byham holds Ph.D. in Industrial/Organizational Psychology from Purdue University, M.S. from Ohio University, B.S. from Ohio University and is a Fellow of American Psychological Association, Member of American Society for Training and Development, Instructional Systems Association (past president) , Member of Society for Human Resource Management and Diplomate in Industrial and Organizational Psychology, American Board of Professional Psychology.
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From Publisher
Most managers know that revitalization in their companies must occur from the ground up. But how to get that message to employees without applying the kind of pressure that makes them even less productive? The answer is empowerment. In this motivating book, you will find specific strategies designed to help you encourage responsibility, acknowledgment, and creativity so that employees feel they "own" their jobs. It's all here, in an accessible guide for the successful managers of tomorrow.
Taking the concept of empowerment from theory to practical application, Byham demonstrates that when employees feel they are recognized for personally contributing to an organization's success, then the organization becomes stronger.
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Mike (MSL quote), USA
<2008-03-11 00:00>
I am interested in encouraging the people in my organizations to take more initiative, and this book is a big help in seeing what not to do. I can see better now how the relentless pursuit of perfection can inhibit people from making the necessary mistakes needed to develop their competence and confidence. I also learned that I should spend more time getting people to tell me about how they feel about their jobs and their relationship to me. This book will make me a better manager. If you want to speed up the process of helping everyone in your organization become more effective and confident, I suggest that you teach them, one-by-one, the stallbusting lessons in The 2,000 Percent Solution, a book designed to make it easy for everyone to accomplish much, much more. Use these two books together, and you'll be on a team that wins much more often. You may even start to think of yourself as a great coach. Zapp!! |
Deborah Williams (MSL quote), USA
<2008-03-11 00:00>
This book seems like a silly little fairy tale. That's exactly what my boss said when he started to read it, but once he finished it, he had a whole different attitude. Zapp! allows you to see a regular day-to-day life setting in a whole new light. I gave this book to all of my managers, and it has definitely had a positive impact on their attitude with the hourly employees we deal with on a daily basis. So much so, that they are now passing it on to the hourly supervisors they work with on a day-to-day basis.
I highly recommend this book, especially if you are trying to change attitudes!
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Mark Lavorini (MSL quote), USA
<2008-03-11 00:00>
Great, super, couldn't put it down! I carried it in my car with me in case I had time between sales calls. I have used this book for the whole company, sales, store operations and office staff. It was perfect. It started a real conversation between my associates. The best thing that happened was we all saw a differnt side to what we do. This book does more for staff attitude and performance than any of those trainers/speakers ever did.
It is the perfect tool for non-profit groups. Get more done with your community service time.
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