Customers who bought this product also bought:

	Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (Paperback) by John R. DiJulius No matter what industry you’re in, this solid book on customer service is an eye-opener.
	Raving Fans: A Revolutionary Approach To Customer Service (Hardcover) by Ken Blanchard, Sheldon Bowles In a time when customer service has become a core competency for firms this book teaches you ways how to turn customers into your Raving Fans.
	Branded Customer Service: The New Competitive Edge [ILLUSTRATED] (Paperback) by Janelle Barlow , Paul Stewart An inspiring and thought-provoking read on using customer service as a competitive advantage.
	Think like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing how and why Your Customers Buy (Paperback) by Bill Stinnett Sales professionals looking for an edge over competition can hugely benefit from understanding and applying the paradigm of Thinking like Your Customers.

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

From publisher

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

- NoneReviews -

Login e-mail:		[ Not yet registered? ]
Password:		[ Forget password? ]
Veri-code:		Can't see Veri-code?Refresh