The Big Book of Customer Service Training Games (Big Book Series) (Paperback) by Peggy Carlaw , Vasudha K. Deming
Market price: ¥ 248.00
MSL price: ¥ 228.00
Publisher: McGraw-Hill; 1 edition
Pub. Time: September, 1998
Out of The Crisis (Paperback) by W. Edwards Deming
The # 1 recommendation on the Deming Quality Principles and TQM practices.
Market price: ¥ 338.00
MSL price: ¥ 298.00
Publisher: The MIT Press
Pub. Time: August, 2000
