When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market (Hardcover) by John Yokoyama, Joseph Michelli
A classic read on Customer service and employee morale. Better read it together with Fish!
Market price: ¥ 210.00
MSL price: ¥ 178.00
Publisher: Hyperion
Pub. Time: August, 2004