The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover) by Joseph Michelli
Starbucks is an amazing story - this company is a whole lot more than just a cup of fresh and wholesome coffee.This book attempts to explain the reason behind Starbucks' success using customer anecdotes, insider stories, and the business strategy.
Market price: ¥ 238.00
MSL price: ¥ 218.00
Publisher: McGraw-Hill
Pub. Time: September, 2006
When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market (Hardcover) by John Yokoyama, Joseph Michelli
A classic read on Customer service and employee morale. Better read it together with Fish!
Market price: ¥ 210.00
MSL price: ¥ 178.00
Publisher: Hyperion
Pub. Time: August, 2004
