The Big Book of Customer Service Training Games (Big Book Series) (Paperback)
by Peggy Carlaw , Vasudha K. Deming

101 Ways to Make Training Active (Active Training Series) (Paperback)
by Mel Silberman

This excellent book covers active training techniques for team building, stimulating discussion, on-the-spot assessments, prompting questions, and reviewing strategies. A high recommendation.

The Ten-Minute Trainer: 150 Ways to Teach it Quick and Make it Stick! (Pfeiffer Essential Resources for Training and HR Professionals) (Paperback)
by Sharon L. Bowman , Dave Meier

A must have for engaging the learner in the process.

Active Training: A Handbook of Techniques, Designs, Case Examples, and Tips (Active Training Series) (Hardcover)
by Mel Silberman , Carol Auerbach

A classic book in the field of training and development, remains a must-read for anyone who wants training to be effective and engaging.

How to Measure Training Results : A Practical Guide to Tracking the Six Key Indicators (Hardcover)
by Jack Phillips , Ron Stone

One of the best introductory books on evaluating training.

Turning Training into Learning: How to Design and Deliver Programs that Get Results (Paperback)
by Sheila W. Furjanic , Laurie A. Trotman

An easy to read and effective book on developing a training program within the organization.

The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches (Jossey Bass Business and Management Series) (Paperback)
by Roger Schwarz , Anne Davidson , Peg Carlson , Sue McKinney

Getting Your Money's Worth from Training and Development: A Guide to Breakthrough Learning for Managers (Paperback)
by Andrew McK. Jefferson , Roy V. H. Pollock , Calhoun W. Wick