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The Heart of Change: Real-Life Stories of How People Change Their Organizations (Hardcover)
by John P. Kotter , Dan S. Cohen
| Category:
leadership, management, change, development |
| Market price: ¥ 278.00
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Author: John P. Kotter , Dan S. Cohen
Publisher: Harvard Business School Press; 1st edition
Pub. in: August, 2002
ISBN: 1578512549
Pages: 190
Measurements: 9.3 x 6.5 x 0.9 inches
Origin of product: USA
Order code: BA01445
Other information: 978-1578512546
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- MSL Picks -
What is the one, critical factor leaders must consider when seeking real, complete, and sustained change? What is it that will actually minimize or even [destroy] a sincere change effort, if not considered? Whether it be an individual or an entire corporation, what is the single most powerful change-agent one can be exposed to?
In THE HEART OF CHANGE, James P. Kotter not only answers these and other provocative questions, he also provides practical steps and suggestions a leader can implement before, during, and after a period of change. Amazingly enough, Kotter does this, all the while, providing the reader with an interspersal of real-life success stories. This unique combination of practical ideas for change, flavored with true-life tales of change, turns out to be the perfect blend of advice for any leader considering a change effort.
In THE HEART OF CHANGE, Kotter joins the ranks in promoting the idea that people change, not because of a function of their brain, but primarily due to a conversion of their heart. Kotter emphasizes the fact that hard hearts can only be transformed through their emotions. In fact, emotion is the skeleton key that opens even the most resistant heart.
At first glance, some readers may consider this book simply a light-hearted, "Chicken Soup" for leaders, however, after further probing, one soon comes to realize Kotter's recipe of meaty, "Beef Stew".
In the end, influencing, paradigm pioneers seeking complete, sincere and sustained changes must consider what Kotter has to say. Even because of this fact alone, THE HEART OF CHANGE is a must-read for any leader who has been, is in the midst of, or is considering the change process. (From quoting Jason Plourde)
Target readers:
Anyone in the business world as well as the educational realm , and even those just pursuing change for their own personal life
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John P. Kotter is the Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School and is a frequent speaker at top management meetings around the world.
Dan S. Cohen is the coauthor, with John P. Kotter, of The Heart of Change, and a principal with Deloitte Consulting, LLC.
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From Publisher
John Kotter's international bestseller Leading Change struck a powerful chord with legions of managers everywhere. It acknowledged the cynicism, pain, and fear they faced in implementing large-scale change-but also armed them with an eight-step plan of action for leaping boldly forward in a turbulent world.
Now, Kotter and coauthor Dan S. Cohen delve deeper into the subject of change to get to the heart of how change actually happens. Through compelling, real-life stories from people in the trenches, in all kinds of organizations, the authors attack the fundamental problem that underlies every major transformation: How do you go beyond simply getting your message across to truly changing people's behavior?
Based on interviews within over 100 organizations in the midst of large-scale change, The Heart of Change delivers the simple yet provocative answer to this question, forever altering the way organizations and individuals approach change. While most companies believe change happens by making people think differently, Kotter and Cohen say the key lies in making them feel differently. They introduce a new dynamic-"see-feel-change"-that fuels action by showing people potent reasons for change that spark their emotions.
Organized around the revolutionary eight-step change process introduced in Leading Change, this story-driven book shows how the best change leaders use not just reports or analysis, but gloves, video cameras, airplanes, office design, and other concrete elements to impel people toward positive action. The authors reveal how this appeal to the heart-over the mind-motivates people to overcome even daunting obstacles to change and produce breathtaking results.
For individuals in every walk of life and companies in every stage of change, this compact, no-nonsense book captures the heart-and the how-of successful change.
John P. Kotter, world-renowned expert on leadership at the Harvard Business School, is the author of many books, including the award-winning, best-selling Leading Change. Dan S. Cohen is a Principal with Deloitte Consulting LLC.
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Harry C. Edwards , USA
<2008-07-24 00:00>
The Heart of Change is the follow-up to John Kotter's enormously popular book Leading Change, in which he outlines a framework for implementing change that sidesteps many of the pitfalls common to organizations looking to turn themselves around. The essence of Kotter's message is this: the reason so many change initiatives fail is that they rely too much on "data gathering, analysis, report writing, and presentations" instead of a more creative approach aimed at grabbing the "feelings that motivate useful action." In The Heart of Change, Kotter, with the help of Dan Cohen, a partner at Deloitte Consulting, shows how his eight-step approach has worked at over 100 organizations. In just about every case, change happened because the players were led to "see" and "feel" the change. In one example, a sales representative underscores a sense of urgency to change a manufacturing process by showing a videotaped interview with an unhappy customer; in another, a purchasing manager makes his point to senior management about corporate waste by displaying on the company's boardroom table the 424 different kinds of gloves that the company had procured through different vendors at vastly different prices. Well written and loaded with real-life examples and practical advice, The Heart of Change towers over other change-management titles. Managers and employees at organizations both big and small will find much to draw from. Highly recommended. |
From Publishers Weekly, USA
<2008-07-24 00:00>
Never underestimate the power of a good story," Kotter and Cohen testify in this highly readable sequel to Kotter's groundbreaking Leading Change. Practicing what they preach, they have culled, from hundreds of interviews conducted by Deloitte Consulting, the 34 most instructive and vivid accounts of companies undergoing large-scale change. With chapters organized by each of the eight stages of change Kotter identified in his 1996 bestseller, the authors deftly contrast success stories with fumbles, then utilize the compare-and-contrast format for lively "how-to/how-not-to" discussion. Throughout, they pepper their discussion with arresting (and quotable) aphorisms, such as "Dying will not help" and "Honesty always trumps propaganda," to ensure that readers remain on task, engaged and awake. Viewed in stages with concrete examples and convenient end-of-chapter summaries, the challenges and opportunities of the change process emerge in sharp relief. Kotter and Cohen demonstrate the critical difference that focus, faith, leadership, commitment and creativity make in winning employees' hearts, offering good stories that truly apply to each topic. "The single biggest challenge in the process is changing people's behavior," they insist, while providing convincing evidence (as well as examples of the effectiveness of videos and creative visual displays) that their method of "see-feel-change" will enable a company to overcome resistance lurking in its midst.
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From Library Journal, USA
<2008-07-24 00:00>
Prolific author and change management expert Kotter (emeritus, Harvard Business Sch.) and consultant Cohen join forces in this timely update to Kotter's successful Leading Change (1996), which set the standard for books on the subject. This earlier work revealed why efforts at change so often end in failure and outlined the eight critical steps needed to turn things around. Having researched more than 100 organizations in the midst of major changes, Kotter and Cohen now reveal the core problems people face at each of these eight stages and provide straightforward solutions. Their main finding is that the central issue concerns not structure or systems but changing the behavior of people. An overview of how people see and meet change is followed by chapters on the steps to successful, large-scale change, including increasing urgency, building a guiding team, getting the vision right, communicating for buy-in, empowering action, creating short-term wins, and persistence. The inclusion of many firsthand, personal stories from people involved in change efforts makes this a useful book for any organization. Highly recommended for all academic libraries supporting business curricula. |
From a guest reviewer, USA
<2008-07-24 00:00>
In this age of data, management is still about people. This book hits that aspect square on the head. It provides a realistic 8 step process for managing change filled with examples that bring the steps to life. The book is primarily written for managers of change, but the concepts can be useful to anyone at any level of an organization that's in a state of change. (And what organizations aren't?) It can be a bit dry at times, but the stories spice it up and make it bearable. Overall excellent content. |
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