John Tschohl, an international management consultant and speaker, has been at the forefront of customer service for the past 36 years. He is the founder and president of Service Quality Institute (SQI) in Minneapolis, Minnesota, the global leader in customer service. SQI has representatives in more then 40 countries and materials printed in 10 languages. Millions of people have heard John s presentations, read his books, or participated in his customer service training programs. Tschohl has been described by Time and Entrepreneur Magazines as a customer service guru. John is also the author of four other books on customer service: E-Service, Achieving Excellence Through Customer Service, The Customer is Boss, and Loyal For Life.

From publisher

This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl will tell you everything you need to know. This first-of-its-kind book for the service industry professional is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: -Capitalize on opportunities for career advancements integrate self-improvement thinking with key service concepts Get the attitude through powerful affirmation techniques Establish well defined objectives for gratifying financial goals Gain responsive win-win relationships with your managers and customers Create strategies for accomplishment and recognition...and hundreds of other techniques so you too can CA$H IN and WIN.