Crucial Conversations: Tools for Talking When Stakes are High (Paperback) by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)
This is a great book on communicating and conflict resolution, providing down-to-earth advice on how to handle any type of conversation.
Market price: ¥ 178.00
MSL price: ¥ 168.00
Publisher: McGraw-Hill
Pub. Time: June, 2002