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Setting the Table CD: The Transforming Power of Hospitality in Business [Audiobook] (Audio CD) (Audio CD)
by Danny Meyer
Category:
Business |
Market price: ¥ 308.00
MSL price:
¥ 298.00
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Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
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MSL rating:
Good for Gifts
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MSL Pointer Review:
Danny Meyer is a legend in the restaurant world; His business philosophy applies to any business not just the restaurant industry - to inspire anyone with a dream. |
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Author: Danny Meyer
Publisher: HarperAudio
Pub. in: October, 2006
ISBN: 0061142581
Pages:
Measurements: 6 x 5.4 x 0.5 inches
Origin of product: USA
Order code: BA00773
Other information: Abridged edition ISBN-13: 978-0061142581
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- Awards & Credential -
The 2006 Zagat Survey lists Gramercy Tavern as New York's most popular restaurant. (It was also #1 last year.) Union Square Café came in second. Eleven Madison Park ranked fourteen. Tabla was eighteen. Blue Smoke - unranked in 2005 - was the 36th most popular restaurant. These Manhattan restaurants were all conceived by one man: Danny Meyer. His restaurants and chefs have earned 17 James Beard Awards. |
- MSL Picks -
The 2006 Zagat Survey lists Gramercy Tavern as New York's most popular restaurant. (It was also #1 last year.) Union Square Café came in second. Eleven Madison Park ranked fourteen. Tabla was eighteen. Blue Smoke was the 36th most popular restaurant.
These Manhattan restaurants were all conceived by one man: Danny Meyer, who has also created the restaurants at The Museum of Modern Art and an outdoor joint called Shake Shack. Most restaurants fail, and quickly; these restaurants have, most of them, been around long enough to qualify as "institutions.
One of the most important concepts in this book is hospitality. Here's what Meyer has to say about it: "hospitality is the foundation of my business philosophy. Virtually nothing else is as important as how one is made to feel in any business transaction. Hospitality exists when you believe the other person is on your side. The converse is just as true. Hospitality is present when something happens for you. It is absent when something happens to you. These two simple propositions - for and to - express it all." According to Meyer, service is the technical delivery of a product. Hospitality is how the delivery of that product makes its recipient feel about the transaction. This is precisely what Leonard Berry has in mind when explaining what he calls "the soul of service."
Another of the most important concepts in this book is "connecting the dots" which Meyer views as a process by which information accumulated "can make meaningful connections that can make other people feel good and give you an edge in business. Using whatever information I've collected to gather guests together in a shared experience is what I call connecting the dots."
Full of behind-the-scenes history on the creation of Danny's most famous restaurants and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization. - From quoting Jesse Kornbluth and Robert Morris
Target readers:
Entrepreneurs, managers, business owners alike
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Danny Meyer is the President of Union Square Hospitality Group, which includes Union Square Cafe, Gramercy Tavern, Eleven Madison Park, Tabla, Blue Smoke, Jazz Standard, Shake Shack, The Modern, Cafe 2 and Terrace 5 at New York City's Museum of Modern Art, and Hudson Yards Catering. Danny, his restaurants and chefs have earned an unprecedented 17 James Beard Awards. Danny co-authored the Union Square Cafe Cookbook (HarperCollins, 1994) and Second Helpings from Union Square Cafe (HarperCollins, 2001) with his partner, Chef Michael Romano. In October, 2006, HarperCollins will release Danny's latest book, Setting the Table, examining the power of hospitality in restaurants, business, and life. An active national leader in the fight against hunger, Danny has long served on the boards of Share Our Strength and City Harvest. He is equally active in civic affairs, serving on the executive committees of NYC & Co, Union Square Partnership, and the Madison Square Park Conservancy.
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From the publisher
In October 1985, at age twenty-seven, Danny Meyer, with a good idea and scant experience, opened what would become one of New York City's most revered restaurants - Union Square Cafe. Little more than twenty years later, Danny is the CEO of one of the world's most dynamic restaurant organizations, which includes eleven unique dining establishments, each at the top of its game. How has he done it? How has he consistently beaten the odds and set the competitive bar in one of the toughest trades around?
In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing the business he calls "enlightened hospitality." This innovative philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and then, in descending order of priority, to the guests, the community, the suppliers, and the investors. This way of prioritizing stands the more traditional business models on their heads, but Danny considers it the foundation of every success that he and his restaurants have achieved.
Some of Danny's other insights:
- Hospitality is present when something happens for you. It is absent when something happens to you. These two simple concepts - for and to - express it all.
- Context, context, context, trumps the outdated location, location, location.
- Shared ownership develops when guests talk about a restaurant as if it's theirs. That sense of affiliation builds trust and invariably leads to repeat business.
- Err on the side of generosity: You get more by first giving more.
- Wherever your center lies, know it, name it, believe in it. When you cede your core values to someone else, it's time to quit.
Full of behind-the-scenes history on the creation of Danny's most famous restaurants and the anecdotes, advice, and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.
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View all 8 comments |
Cocopuffs (MSL quote), USA
<2007-05-23 00:00>
I had the great pleasure of working for Danny Meyer briefly in 2002 as a hostess at the acclaimed Tabla, and he is just an exceptional individual. You can tell that first and foremost he cares about his customers and the well-being of his staff. I feel completely honored and blessed to have worked for such a visionary and I am glad to see that he has written a book to let us all in on his great secret of success. |
Paulo Alesana Sunia (MSL quote), USA
<2007-05-23 00:00>
Honestly I'v read the book and thinks it's the best book on food lit period. Danny Meyer struck at the core of going out, not just the food(as I never ate at one of his places) but at the over all experience. He got it right, take care of each other, than the customers, vendors, and investors. I put myself through college working at resturants and bars and have seen "great" bars in Orange County California, but none of them would compare to the level of thought this guy put into his product.
There's a lot of name dropping in the book, but he's earned it as he gives credit to the people that help shape his product. The first chapters are more like dramatic rise from fiction as it sets it the rest of the book, with a family history and his fathers impression on him. Then Meyer goes into his philosophy of how to run a business. Whenever Meyer has a bit of wisdom, the font changes and the caption is isolated, which is good if you ever want to go back to a pearl wisdom from the gentleman. What is shocking is that the more I read the less it was about food and the more it was the sense that this guy was always just around the corner from having a meltdown. What made the book realistic and appealing was that Meyer didn't always talk about his resturants success but rather how he averted failure. When he did talked about success, it was because of community around him that aided in his success.
Anybody who has visited New York knows that it's a who's who city. I've been to the "city" and ate at some famous resturants. Reading the book, the part about the first years at Gramercy Tavern struck a cord about the dessert wines for waiting patrons. I always thougt it was just accepted practice to wait at the bar till your table was open, but Meyer changed my view and I got a glimpse at how taking potential disaster, Meyer manipulated the crowd into making the wait part of a larger dining experience. I even like the story about how a simple TV spot on a morning show, put his Shake Shack at a tremendous over burden.
Everything from constant gentle pressure, to always centering the table, to context, context, context will ring an air of truth to it. Don't read the book thinking your gonna become like the guy(I think he has two triplets that cover his resturants) but rather read it for a refreshing change in philosophy and management, being nice.
Next year, I think I'll take a trip and reserve a table for one at one of his resturants. |
Paul Bifani (MSL quote), USA
<2007-05-23 00:00>
I am a small businessman and I have been reading books on business management for 40 years. Meyer's book is one of the best I've read on people management. His advocacy of fastidious staffing practices, intense training of employess at all levels, and "gentle, constant pressure" to guide employees into the desired performance patterns has produced remarkable results in his own restaurants and can be effectively applied to any business. This enlightened presentation is highly readable and entertaining as well as invaluably instructive. |
Lois M. Meyer (MSL quote) , USA
<2007-05-23 00:00>
This book was inspirational in helping to realize how far hospitality can take us, not just in the restaurant industry, but in many other areas of our professional and personal life. Danny Meyer illustrates that hospitality is really about respecting the needs and honoring the wishes of others. As the result of reading "Setting the Table, I find myself reacting differently to people with whom I work in educational administration and I have recommended this book to others in a myriad of different professions. |
View all 8 comments |
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