Influencer: The Power to Change Anything (Audio CD)
by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Switzler

Claiming everyone can be an influencer, the author shows to us in an easy-to-understand way "the full array of strategies that successful influencers use every day to change lifelong habits and bring about improvements."

Crucial Conversations: Tools for Talking When Stakes are High (Paperback)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)

This is a great book on communicating and conflict resolution, providing down-to-earth advice on how to handle any type of conversation.

Influencer: The Power to Change Anything (Hardcover)
by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Switzler

Claiming everyone can be an influencer, the author shows to us in an easy-to-understand way "the full array of strategies that successful influencers use every day to change lifelong habits and bring about improvements."

Crucial Confrontations (Paperback)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler

This is a field guide for generating positive outcomes from confrontation in all aspects of life. An excellent "what, when and how" guide.