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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Paperback) (Paperback)
by Dr. Rick Brinkman, Dr. Rick Kirschner
| Category:
Business, Communication, Relationship |
| Market price: ¥ 198.00
MSL price:
¥ 168.00
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
Bestselling guide shows readers how to successfully combat the difficult people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace. |
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Author: Dr. Rick Brinkman, Dr. Rick Kirschner
Publisher: McGraw-Hill
Pub. in: February, 2002
ISBN: 0071379444
Pages: 224
Measurements: 9.1 x 6.1 x 0.7 inches
Origin of product: USA
Order code: BA00922
Other information: 2 edition
ISBN-13: 978-0071379441
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- Awards & Credential -
The international bestseller-more than 500,000 copies sold!
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- MSL Picks -
How to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors
Since this best-selling book first appeared, the world has changed dramatically.
Technology has spawned a whole new breed of annoyances. From cell-phone chatters to E-mail spammers to voice-mail hogs, life today is filled with even more people you can't stand!
It's the guy in the supermarket line who is talking on his cell phone instead of unloading his cart...
It's the E-mail "buddy" who jams your in-box with annoying jokes, petitions, and other junk mail...
It's the boss who behaves like a bully and a petty tyrant, and has the power to get away with it...
It's the co-worker who promises results, but never delivers when the chips are down...
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.
Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:
How to identify 10 bothersome behaviors, and deal successfully with each of them!
1. How difficult people think, what they fear, and why they act the way they do.
2. How to use advanced, sophisticated "listening techniques" to unlock the doors to people's minds, hearts, and deepest needs.
3. How to cultivate nine "take-charge" skills that turn conflict into cooperation by reducing the differences between people.
4. How to change the destructive behavior of the tank...the know-it-all...the grenade...the whiner...and many more!
Target readers:
General readers
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Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.
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With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
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| View all 8 comments |
Patrick Goonan (MSL quote), Canada
<2007-06-21 00:00>
This is an excellent, well-written, humorous and very practical book on dealing with difficult personalities. It is a quick read, but it is packed with useful information for dealing with different personality types at their worst.
In this book, the authors identify ten basic personalities that fall at different points between two dimensions: aggression-passivity and whether they are primarily task-oriented or people-oriented. It is a very simple model, but it is powerful and works well in a business environment.
There are many good stories, cartoons and boxes with summaries of how to handle various types of people in difficult situations. I have field-tested the ideas and they are sound and work well in practice.
Having insight into your own style is also worth being aware of. You will no doubt see yourself in these pages and more than likely will laugh out loud. More importantly, you will also raise your awareness so that you will have more choice in difficult situations.
This book should be on all managers shelves. It is a useful tool for deciphering the behavior of people much different from yourself. |
A reader (MSL quote), USA
<2007-06-21 00:00>
There are so many nut cases out there that we have to deal with;
This book describes EXACTLY what kind of person he or she is,
and their motives (equally important), and explains how to get them to listen to you. Although it pictures office situations, they
work for ANYONE (mothers-in-law, children,family members, etc.)
This book is treasure!
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Leslie Halpern (MSL quote) , USA
<2007-06-21 00:00>
This book provides lots of useful advice for corporate communication that can be applied to personal lives as well. In particular, The Lens of Understanding is a highly valuable way to figure out people's motivations.
Instead of getting annoyed or perplexed by seemingly illogical behaviors, the authors suggest that we try to appreciate the intent of the irritating person: Are they seeking approval, attention, control, or perfection? I have found this system to be quite useful in everyday interactions.
The style of "Dealing With People You Can't Stand" is highly readable. Although the table of contents is illustrated and detailed, an index would have made the book even more accessible for researching and re-reading.
Leslie Halpern, author of "Reel Romance. The Lovers' Guide to the 100 Best Date Movies" and "Dreams on Film."
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Anne (MSL quote), USA
<2007-06-21 00:00>
This book has an excellent premise: the only way to deal with difficult people is to change the way you respond to them. Think about it. Do any of us ever do what we want to do all the time? Of course not. How many New Year's resolutions have we broken? Well, if we can't control our own behavior for our own good, how can we control someone else's especially when that person's obnoxious ways satisfies some perverse need? Some books on interpersonal conflict recommend that the reader resort to planning biting comebacks or simply ignoring the offending party. Rick and Rick offer more positive and healthier solutions (such as being more empathetic without being a punching bag) that if implemented will help the reader stay sane when under attack and eventually learn to stay above the fray. |
View all 8 comments |
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