Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (Paperback) (Paperback)
by Dr. Rick Brinkman, Dr. Rick Kirschner

Bestselling guide shows readers how to successfully combat the difficult people who can ruin your day at work, in stores, on the street, by fax, phone, email and in cyberspace.

When I Say No, I Feel Guilty (Mass Market Paperback) (Paperback)
by Manuel J. Smith

The book offers many practical hints in developing your assertive skills with friends, family, and business associates.

Personality Plus: How to Understand Others by Understanding Yourself (Paperback) (Paperback)
by Florence Littauer

The book is an outstanding resource for learning basic temperaments of people, understanding differences and developing skills to enhance relationships in all walks of life.

Little Green Book of Getting Your Way: How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others (Hardcover)
by Jeffrey Gitomer

Jeffrey pours gallons of practical principles down your throat which lead to success as a person, in your business, and in your life.

Send: The Essential Guide to Email for Office and Home (Hardcover)
by David Shipley , Will Schwalbe

Send is a valuable guide that helps stop us making total fools of ourselves every time we carelessly hit the reply button.

Crucial Conversations: Tools for Talking When Stakes are High (Paperback)
by Kerry Patterson , Joseph Grenny , Ron McMillan , Al Switzler , Stephen R. Covey(foreword)

This is a great book on communicating and conflict resolution, providing down-to-earth advice on how to handle any type of conversation.

The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't (Hardcover)
by Robert I. Sutton

Common sense dressed in modern business context, this book is the definitive survival guide for dealing with workplace bullying.

Cross-Cultural Dialogues: 74 Brief Encounters With Cultural Difference (Paperback)
by Craig Storti

This book is a fun and fascinating read. Craig Storti is truly in tune with the subtleties, pitfalls and opportunities of cross-cultural dialogue.

Cross-Cultural Communication: Concepts, Cases and Challenges (Paperback)
by Francisca, O Norales

A concise and educational text on cultural communications with thought-provoking arguments and perspectives. Better use it as a companion to Cross-Cultural Dialogues: 74 Brief Encounters With Cultural Difference.

The Virtual Handshake: Opening Doors And Closing Deals Online (Paperback) (Paperback)
by David Teten, Scott Allen

The Virtual Handshake is a resource for anyone trying to build a professional or personal network both online and offline.