When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market (Hardcover)by John Yokoyama , Joseph Michelli
A classic read on Customer service and employee morale. Better read it together with Fish!
Market price: ¥ 210.00
MSL price: ¥ 178.00
Publisher: Hyperion
Pub. Time: August, 2004
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Paperback)by Joseph Michelli
A must read if you are ever curious about the reasons behind the legendary success of Ritz-Carlton Hotel. In China, Ritz-Carlton Portman has been rated the Best Employer for a number of years. Have you ever wondered why?
Market price: ¥ 260.00
MSL price: ¥ 218.00
Publisher: McGraw-Hill
Pub. Time: June, 2008
Think Big, Act Small : How America's Best Performing Companies Keep the Start-up Spirit Alive (Hardcover)by Jason Jennings
Market price: ¥ 260.00
MSL price: ¥ 218.00
Publisher: Amazon Remainders Account
Pub. Time: May, 2005
What Really Works: The 4+2 Formula for Sustained Business Success (Paperback)by William Joyce , Nitin Nohria , Bruce Roberson
Market price: ¥ 180.00
MSL price: ¥ 158.00
Publisher: Collins Business
Pub. Time: September, 2004
Lessons in Excellence from Charlie Trotter (Hardcover)by Paul Clarke , Charlie Trotter , Geoffrey Smart
Teach all of us how to be more effective in the workplace.
Market price: ¥ 270.00
MSL price: ¥ 218.00
Publisher: Ten Speed Press
Pub. Time: September, 1999
The Great Game of Business (Paperback)by Jack Stack , Bo Burlingham
Market price: ¥ 200.00
MSL price: ¥ 168.00
Publisher: Doubleday Business; 1st edition
Pub. Time: October, 1994
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action (Hardcover)by Jeffrey Pfeffer , Robert I. Sutton
Market price: ¥ 320.00
MSL price: ¥ 268.00
Publisher: Harvard Business School Press; 1 edition
Pub. Time: January, 2000
Augustine's Laws, 6th Edition (Hardcover)by Norman R. Augustine
Required reading for anyone in the aerospace business.
Market price: ¥ 420.00
MSL price: ¥ 348.00
Publisher: AIAA (American Institute of Aeronautics & Ast; 6 edition
Pub. Time: June, 1997
Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success (Hardcover)by Dean R. Spitzer
This excellent book provides the foundation for driving business success through people.
Market price: ¥ 300.00
MSL price: ¥ 258.00
Publisher: AMACOM
Pub. Time: February, 2007
Boom!: 7 Choices for Blowing the Doors Off Business-As-Usual (Hardcover)by Kevin Freiberg , Jackie Freiberg
Enormously motivating and inspiring, "Boom!" tells us to stop whining, get off the sidelines and get in the game and serve others - and succeed in ways we can't even imagine.
Market price: ¥ 260.00
MSL price: ¥ 228.00
Publisher: Thomas Nelson
Pub. Time: September, 2007
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